About

About Touring Florence

Touring Florence is a group of local licensed tour guides specialized in private tours, special itineraries, tour planning and events consulting. We are based in Florence, Tuscany, where our main operations and tours take place.

At Touring Florence what we care about most is your journey in Florence and Tuscany.

Our team of friendly certified guides and specialists will do his best to make your experience unique. We offer highly qualified services and we give extra special attention to details, which makes the whole difference when traveling to new places.

Discover, Experience, Enjoy …

The people

Fadi Bassil

Founder, Tuscan Destination Expert and Licensed Tour Guide in Florence

Coming from an international background, he has been living in Florence since 1994 where he studied Architecture and Design at the University of Florence. A licensed tour guide since 2007, he is also head of visual communication and graphic design department at Accademia Italiana. He has always lived and worked in the center of the city. His tours are based on full interaction with his group and is dedicated to give them the best touring experience.

Languages English, Italian and French | Tours in Florence – Culinary & Wine Experience – Incentives & Events – Planning & Consulting.

Bernardo Randelli

Associated partner, Art Expert and Licensed Tour Guide in Florence and Tuscany

A native of Florence, Bernardo has been touring visitors since the late 90th, when he came back from Malta after training the national female Volley Ball team and taking his degree in Art History and Renaissance Studies. His tours and presentations of Michelangelo’s David and Botticelli’s Venus are a must see and hear while in Florence. Bernardo lectures at various international universities in Florence and enjoys spending time off in the United States.

Languages English and Italian | Tours in Florence – Art Tours, focus on Michelangelo – Tour Planning.

Elisabetta Marchi

Licensed Tour Guide in Siena and Province, Wine Tours and Castles

Maria Irene has a degree in International Political Sciences from Cesare Alfieri Institute in Florence. She worked for multi-national companies in north Italy and lived in London and Frankfurt, before moving to Siena where she is a licensed tour guide since 2003. Her tours in Siena, San Gimignano and Montalcino focus on historical and artistic heritage. Her special itineraries are focused on the discovery of the hidden aspects of the territory, it’s flavours and it’s essence.

Languages English and Italian | Tours in Siena – Medieval Art and Hidden Siena – Chianti Countryside and Wine Tasting – Montalcino & Montepulciano.

Policies and Legal

All our tours are provided by licensed tour guides and operators as described in each tour section and/or as agreed upon by e-mails exchanged between the parts. We guarantee highest standards of touring and travel experience and we continuously pursue to perfect our services.

Payments
Tours, consulting and services are considered confirmed and final upon agreement by e-mail and/or fax and/or in person and upon payment if required under the following forms:

  • Credit Card / Cash on site (Credit Card as guarantee if requested).
  • Authorization to charge Credit Card (by telephone, fax or e-mail).
  • Payment with Paypal (invitation by e-mail).
  • Money Transfer (details by e-mail).
  • Personal Euro checks or Travel checks (commission fee will apply).

Cancellation policies
Canceled tours or services will be subject to a fee based on cancellation period and is as follow:

  • 30+ days before tour: 10% of tour fee.
  • 30 to 15 days before tour: 25% of tour fee.
  • 15 to 2 day before tour: 50% of tour fee.
  • 48 hours or less before tour: 100% of tour fee.

Under certain circumstances, Touring Florence will consider applying a variable cancellation fee or no fee.

Unforeseen circumstances
Before Tour
In the event of natural disasters and extreme weather, conflicts, wars, terrorism, transportation or museum strikes and any kind of  similar events, Touring Florence will not apply any cancellation fee or will reschedule tours or services if requested by client.
During Tour
In situations created during a tour such as extreme weather, transportation impediment, strikes … Touring Florence guides will suggest an alternative or similar itinerary. In case of total impediment, Touring Florence will consider a partial or total refund.

Late change policy
A late change fee will be charged for any changes made to a custom itinerary, tour or transfer at the request of the client, less than 7 working days prior to departure.

Legal
In case of dispute, a written letter or an e-mail must be delivered within 7 days of tour or service disputed.  In case of impossibility of conciliation, Italian civil laws and regional tourism laws will be applied within the legal jurisdiction of the Forum of Florence.

Touring Florence di Bassil Fadi
Licensed Guide in the Province of Florence, Italy

P.Iva 05430070481 | Cod.Fis. BSS FDA 75E13 Z154Q